You can exchange or return the goods within 14 days, not counting the day of purchase (the goods did not fit in color, shape, dimensions, size or for other reasons and cannot be used). This right is guaranteed to you by the Consumer Protection Act.
To be able to exchange or return an item, please make sure of the following:
• the product was not in use, its presentation, consumer properties were preserved, the product has no signs of use: scratches, chips, abrasions, mechanical damage (the product is in the same condition as at the time of transfer to the buyer)
• the goods are fully equipped and the integrity of company packaging is not violated, all labels, protective films are fully preserved, factory marking is preserved (the goods are in the same condition as at the time of transfer to the buyer)
How can I make an exchange or return of goods
You can exchange or return the goods by filling out the form to return the goods. In the form, we ask you to indicate in detail which particular defect contains the goods returned by you. Within one working day, a manager will contact you to clarify information, options for delivery of returned goods, and other issues.
Money is returned to the buyer within 7 days from the date we receive the goods.
If at the time of the exchange, a similar product is not on sale, you can purchase any other types of products from our product range with the appropriate cost allocation, or get money back in the amount of the cost of the returned goods, or exchange the goods for a similar one, at the first receipt relevant product for sale.
Return of goods in Kiev. After filling out the form for the replacement or return of the goods and clarifying the information by the manager, a courier will come to you to exchange or refund the money for the goods.
If the goods you bought did not fit in color, shape, dimensions, size or for other reasons and cannot be used by you, the buyer pays for the courier to return or exchange the goods.
If the product is of inadequate quality (it means a product that is defective and cannot ensure the performance of its functional qualities. The difference between the design or design elements stated in the description on the site is not a malfunction or non-functionality of the product), the services of leaving the courier to the buyer to replace or return the goods are free .
If you do not live in Kiev, you can send the goods back in the same way that you received them, for example, using third-party courier delivery services. If the product has its presentation and packaging, we will exchange it for you or refund the money.
We draw your attention to the fact that in the event of an exchange or return of goods (the goods did not fit in color, shape, dimensions, size or for other reasons cannot be used), all shipping costs associated with the exchange and return are paid by the buyer.